Australian ticketing company Ticketek was offline Monday (Nov. 18), causing a major outage across the platform while drawing concerns from fans of bands like Twenty One Pilots that the outage could affect upcoming shows this week.
On social media, ticket holders for a Twenty One Pilots concert at Rod Laver Arena on Tuesday (Nov. 19) are increasingly voicing their concerns that the ticketing company won’t be back online in time for the show. Officials with Melbourne & Olympic Parks Trust, which manages the arena, did not respond to questions from Billboard.
@Ticketek_AU @LiveNationAU when will the ticketek app and website be working again? i have a twenty one pilots show tomorrow and can’t access my tickets and i need to add them to my apple wallet!
— val (@kilIersqueen) November 18, 2024
@Ticketek_AU website and app are still down. I want to buy presale tix for @KasabianHQ at @Enmore_Theatre
How can I make the purchase if the site is down?
— Mick Gee (@boomshanka1976) November 18, 2024
On Monday, visitors to Ticketek’s main web page discovered a message reading, “The Ticketek website is currently undergoing maintenance. We apologize that the update is taking longer than anticipated.”
The cause of the outage is unknown, although a memo circulating online that appears to have been issued by a venue using Ticketek claims the company had voluntarily taken its network offline to “investigate some unusual cyber activity and, as a precautionary measure, the Ticketek Australia and New Zealand Websites and Apps have been temporarily offline today.”
The note adds, “Ticketek are working to reinstate access as soon as possible and apologise for any inconvenience caused. Ticketek are working hard to reinstate the site in the coming few hours.”
Ticketek’s pages in the United Kingdom, Singapore, the Philippines and Malaysia remained operational during Monday’s outage.
Billboard reached out to representatives from Ticketek but did not receive a response.
Ticketek is one of the largest ticketing companies in Australia and falls under the umbrella of Australian promoter Paul Dainty‘s company TEG, which today is majority-owned by Silver Lake and was recapitalized in February in a deal with KKR Credit Markets and the Singapore government-owned investment firm Temasek. TEG’s portfolio also includes TEG Sport, TEG Experiences, TEG Dainty, SXSW Sydney, Qudos Bank Arena, Softix, TicketCharge, TicketWorld and Ovation.
