Spotify users have hit out after the streaming service was hit by widespread technical issues.
More than 40,000 users have logged complaints so far on Downdetector, which tracks problems with platforms, indicating they were having issues with the Spotify app and website, according to Variety.
The outage has affected users in multiple countries, including the UK, US, Canada, Brazil, Mexico, Italy, Sweden and Germany.
The official Spotify Status account on X indicated that the company is aware of the problems.
“We are aware of the outage and working to resolve it as soon as possible. The reports of this being a security hack are false,” the update added.
We are aware of the outage and working to resolve it as soon as possible. The reports of this being a security hack are false.
— Spotify Status (@SpotifyStatus) April 16, 2025
Some Spotify users who tried to access the site saw a 502 HTTP error message that said: “Server Error. The server encountered a temporary error and could not complete your request. Please try again in 30 seconds.”
Others encountered a 504 HTTP error that said: “This page isn’t working. open.spotify.com took too long to respond,” as well as one that said “upstream request timeout.” In the Spotify app for both mobile and desktop, the search function was not working and attempts to play back music and podcasts were unsuccessful.
Many users took to X to express their frustration. “Spotify down omggggg I can’t do this,” one wrote, while another added: “Spotify is down and I’m still at work.”
Others posted a host of jokey memes. You can view their reactions below:
Spotify down omggggg I can’t do this pic.twitter.com/PQxQAkMaHn
— HOOD VOGUE is tired of poverty (@keyon) April 16, 2025
Spotify is down and I’m still at work pic.twitter.com/DQ2vqOZu8t
— 💜 (@thefutxre) April 16, 2025
Spotify is down and the thoughts are getting in pic.twitter.com/iksEgapaJI
— Gracie (@graciem19999) April 16, 2025
Everyone running to Twitter/X to see if Spotify is down. pic.twitter.com/Vv78ab3w39
— Fresh ☆ (@AyoFreshhh) April 16, 2025
spotify is down pic.twitter.com/cHHcIhoD51
— music struggles (@musicstruggles1) April 16, 2025
reopening spotify every 5 minutes just to be disappointed again pic.twitter.com/mF0bqO4l0u
— 𝘤𝘩𝘭𝘰 .ᐟ (@nyannchlo) April 16, 2025
my spotify is down????!!! pic.twitter.com/3ZFJ1dWHag
— ju jackman 🕸️🕷️ (@timmy2checks) April 16, 2025
Following the outage, Spotify have since posted a new update saying: “All clear – thanks for your patience. Get in touch with @SpotifyCares if you still need help.”
All clear – thanks for your patience. Get in touch with @SpotifyCares if you still need help.
— Spotify Status (@SpotifyStatus) April 16, 2025
Meanwhile, the streamer recently claimed it had paid out $10bn (£7.7bn) in royalties in 2024, the largest payout to the music industry in a single year.
The streaming service said 1,500 artists earned over $1million (£755,295) in royalties, marking a 10-fold increase in its yearly payout figure from 2024, where $1billion (£755.2million) was given overall.